{"xsrfToken":"f6d3c585bb90b87789e50212c8193b20024fa9cd_lout","branding":{"id":"1","key":"esc","name":"EnterpriseDT Support Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#52595e","headerLinkHoverBGColor":"#52595e","headerBadgeColor":"#52595e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5396f732-8187-48ca-a169-a320339f8cd8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzOTZmNzMyLTgxODctNDhjYS1hMTY5LWEzMjAzMzlmOGNkOCI6WyJyZWFkIl19LCJleHAiOjE3NDM2Mzg0NjEsIm5iZiI6MTc0MzYzNzg2MX0.k9Kk4fTIqL_vcTLS-o4F86Nj9ud3gIodBbkuLUAEZdM&client=33fbf5b8-8c39-45b4-a563-b2a34e57f76c&mode=fit","logoId":"5396f732-8187-48ca-a169-a320339f8cd8","isLogoAvailable":true,"helpCenterTitle":"EnterpriseDT Support Center","sharedPortalName":"EnterpriseDT Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"EnterpriseDT Support Center","sharedPortalName":"EnterpriseDT Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aded7805-a414-46da-baf2-a9ade44d4dde/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkZWQ3ODA1LWE0MTQtNDZkYS1iYWYyLWE5YWRlNDRkNGRkZSI6WyJyZWFkIl19LCJleHAiOjE3NDM2Mzg0NjEsIm5iZiI6MTc0MzYzNzg2MX0.rAz_KurzS_KVC45x_UraFHQoWvxAYxUJbIPmk6ETT0k&client=33fbf5b8-8c39-45b4-a563-b2a34e57f76c&height=300&mode=fit","bannerMediaApiFileId":"aded7805-a414-46da-baf2-a9ade44d4dde","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"esc","projectId":10300,"serviceDeskId":1,"name":"EnterpriseDT Support Center","description":"<p>Welcome! You can raise a EnterpriseDT Support Center request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"17","name":"General sales question","descriptionHtml":"","callToAction":"General sales question","introHtml":"<p>Ask any general sales-related question.</p>","icon":10532,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10532","groups":[1],"key":""},{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"<p>Choose this if you have questions about licensing or billing.</p>","icon":10512,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10526,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10526","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10527,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10539,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[1],"key":""},{"id":"9","name":"Request via email","descriptionHtml":"","callToAction":"Request via email","introHtml":"<p>This request type is for requests submitted via email channel only. One of above should suite your needs.</p>","icon":10726,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10726","groups":[1],"key":""},{"id":"29","name":"Security notice query","descriptionHtml":"","callToAction":"Security notice query","introHtml":"<p>Ask a question related to a security notice sent by EnterpriseDT</p>","icon":10742,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10742","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10505,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10507,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10530,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[1],"key":""},{"id":"30","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10804,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10804","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,2,3,4,5,6,7,9,29]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MzkwNjEsIm5iZiI6MTc0MzYzNzg2MX0.5xZffDyE4JUQ-5CELMes_1yc8hC-CmiOsHr39N5ykpM","targetCollection":"upload-project-10300","endpointUrl":"https://api.media.atlassian.com","clientId":"33fbf5b8-8c39-45b4-a563-b2a34e57f76c","tokenDurationInMins":20}},"reqCreate":{"id":7,"projectId":10300,"form":{"name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","intro":"<p>See a place where we can do better? We're all ears.</p>","instructions":"","icon":10507,"iconUrl":"https://enterprisedt.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10507","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10703","fieldConfigId":"11004","label":"Product","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10500","label":"CompleteFTP","selected":false,"children":[]},{"value":"10501","label":"edtFTPj/PRO","selected":false,"children":[]},{"value":"10502","label":"edtFTPnet/PRO","selected":false,"children":[]},{"value":"10503","label":"edtFTPnet/Compact","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/7","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/7","calendarParams":{"firstDay":0,"date":"2025-04-03T09:51:01+1000","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMzAwIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM2MzkwNjEsIm5iZiI6MTc0MzYzNzg2MX0.5xZffDyE4JUQ-5CELMes_1yc8hC-CmiOsHr39N5ykpM","targetCollection":"upload-project-10300","endpointUrl":"https://api.media.atlassian.com","clientId":"33fbf5b8-8c39-45b4-a563-b2a34e57f76c","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[{"params":{},"key":"com.atlassian.plugins.atlassian-connect-plugin:com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal","name":"sd-portal-chat-header","html":"<div class=\"ap-container\" id=\"ap-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\">\n\n <div class=\"ap-content \" id=\"embedded-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\"></div>\n <script class=\"ap-iframe-body-script\">\n (function(){\n var data = {\n \"addon_key\":\"com.spartez.jira.plugins.support-chat\",\n \"uniqueKey\":\"com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal\",\n \"key\":\"sd-portal-chat-header-portal\",\n \"moduleType\":\"webPanels\", \"moduleLocation\":\"servicedesk.portal.header.portal\", \"title\":\"sd-portal-chat-header\", \"cp\":\"\",\n \"general\":\"\",\n \"w\":\"\",\n \"h\":\"\",\n \"url\":\"https://chat-api.spartez-software.com/sd-portal-chat?serviceDeskId=1&location=header&xdm_e=https%3A%2F%2Fenterprisedt.atlassian.net&xdm_c=channel-com.spartez.jira.plugins.support-chat__sd-portal-chat-header-portal&cp=&xdm_deprecated_addon_key_do_not_use=com.spartez.jira.plugins.support-chat&lic=active&cv=1001.0.0-SNAPSHOT&jwt=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjOTdkYjU4OGUwMmNjMDcwODk2M2ViZDVlMWQ0YWJjZjIxODAxNjFhZTdhN2Q4MTA0N2ExMDJiMjhiYjU2YzI4IiwiaXNzIjoiMmVmOWQyYjAtMTQ5Ni0zNDRjLWFkYTktNjU1OWY2ZDBjMzRmIiwiY29udGV4dCI6e30sImV4cCI6MTc0MzYzODc2MSwiaWF0IjoxNzQzNjM3ODYxfQ.M9THpBPpwueueD0h0kCvCXB4z-6SQx8hNO5C6EZw84o\",\n \"contextJwt\": \"eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJxc2giOiJjb250ZXh0LXFzaCIsImlzcyI6IjJlZjlkMmIwLTE0OTYtMzQ0Yy1hZGE5LTY1NTlmNmQwYzM0ZiIsImNvbnRleHQiOnsibGljZW5zZSI6eyJhY3RpdmUiOnRydWV9LCJ1cmwiOnsiZGlzcGxheVVybCI6Imh0dHBzOlwvXC9lbnRlcnByaXNlZHQuYXRsYXNzaWFuLm5ldCIsImRpc3BsYXlVcmxTZXJ2aWNlZGVza0hlbHBDZW50ZXIiOiJodHRwczpcL1wvZW50ZXJwcmlzZWR0LmF0bGFzc2lhbi5uZXQifSwiamlyYSI6eyJwcm9qZWN0Ijp7ImtleSI6IkVTQyIsImlkIjoiMTAzMDAifX19LCJleHAiOjE3NDM2Mzg3NjEsImlhdCI6MTc0MzYzNzg2MX0.UEHqRuA0c8RvHK6z0Miroc_itWYU4zoaOZ4ShzxF1JM\", \"structuredContext\": \"{\\\"license\\\":{\\\"active\\\":true},\\\"url\\\":{\\\"displayUrl\\\":\\\"https://enterprisedt.atlassian.net\\\",\\\"displayUrlServicedeskHelpCenter\\\":\\\"https://enterprisedt.atlassian.net\\\"},\\\"jira\\\":{\\\"project\\\":{\\\"key\\\":\\\"ESC\\\",\\\"id\\\":\\\"10300\\\"}}}\",\n \"contentClassifier\":\"\",\n \"productCtx\":\"{\\\"project.key\\\":\\\"ESC\\\",\\\"project.id\\\":\\\"10300\\\",\\\"servicedesk.serviceDeskId\\\":\\\"1\\\",\\\"servicedesk.requestTypeId\\\":\\\"7\\\"}\",\n \"timeZone\":\"Australia/Brisbane\",\n \"origin\":\"https://chat-api.spartez-software.com\",\n \"hostOrigin\":\"https://enterprisedt.atlassian.net\",\n \"sandbox\":\"allow-downloads allow-forms allow-modals allow-popups allow-popups-to-escape-sandbox allow-scripts allow-same-origin allow-top-navigation-by-user-activation allow-storage-access-by-user-activation\", \"pearApp\":\"true\", \"apiMigrations\": {\n \"gdpr\": true\n }\n}\n;\n if(window.AP && window.AP.subCreate) {\n window._AP.appendConnectAddon(data);\n } else {\n require(['ac/create'], function(create){\n create.appendConnectAddon(data);\n });\n }\n }());\n</script>\n\n</div>\n"}],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=enterprisedt","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"f6d3c585bb90b87789e50212c8193b20024fa9cd_lout","baseUrl":"https://enterprisedt.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://enterprisedt.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"10485760","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"33fbf5b8-8c39-45b4-a563-b2a34e57f76c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"391d34fe05ca46e9a6179a62aee1bb92","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}