Service Desk

{"xsrfToken":"BE14-7L59-N0N7-1GVP_15c2f3ba40c80597cfb7488740d6442b8c93159c_lout","branding":{"id":"1","key":"esc","name":"EnterpriseDT Support Center","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/image/3","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#52595e","headerLinkHoverBGColor":"#52595e","headerBadgeColor":"#52595e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/5396f732-8187-48ca-a169-a320339f8cd8/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUzOTZmNzMyLTgxODctNDhjYS1hMTY5LWEzMjAzMzlmOGNkOCI6WyJyZWFkIl19LCJleHAiOjE1ODYzODUxODgsIm5iZiI6MTU4NjM4NDUyOH0.LQmEOsCODbtuGrCj21LvZO2mNZJ6ftTmjI_UN8LfPjE&client=33fbf5b8-8c39-45b4-a563-b2a34e57f76c&mode=fit","logoId":"5396f732-8187-48ca-a169-a320339f8cd8","isLogoAvailable":true,"helpCenterTitle":"EnterpriseDT Support Center","sharedPortalName":"EnterpriseDT Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"EnterpriseDT Support Center","sharedPortalName":"EnterpriseDT Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#000000","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aded7805-a414-46da-baf2-a9ade44d4dde/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzM2ZiZjViOC04YzM5LTQ1YjQtYTU2My1iMmEzNGU1N2Y3NmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFkZWQ3ODA1LWE0MTQtNDZkYS1iYWYyLWE5YWRlNDRkNGRkZSI6WyJyZWFkIl19LCJleHAiOjE1ODYzODUxODgsIm5iZiI6MTU4NjM4NDUyOH0.QH86ysakndx8hxFQJxk9L4jUVo9YNkFMjAxFdrLchNs&client=33fbf5b8-8c39-45b4-a563-b2a34e57f76c&height=300&mode=fit","bannerMediaApiFileId":"aded7805-a414-46da-baf2-a9ade44d4dde","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"esc","projectId":10300,"serviceDeskId":1,"name":"EnterpriseDT Support Center","description":"Welcome! You can raise a EnterpriseDT Support Center request from the options provided.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"2","name":"Licensing and billing questions","descriptionHtml":"","callToAction":"Licensing and billing questions","introHtml":"Choose this if you have questions about licensing or billing.","icon":10512,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10512","groups":[1],"key":""},{"id":"17","name":"General sales question","descriptionHtml":"","callToAction":"General sales question","introHtml":"Ask any general sales-related question.","icon":10532,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10532","groups":[1],"key":""},{"id":"9","name":"Request via email","descriptionHtml":"","callToAction":"Request via email","introHtml":"This request type is for requests submitted via email channel only. One of above should suite your needs.","icon":10726,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10726","groups":[1],"key":""},{"id":"1","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"Need help installing, configuring, or troubleshooting? Select this to request assistance.","icon":10530,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10530","groups":[1],"key":""},{"id":"3","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"Trying out our product and want more information? Select this and we'll be happy to answer your questions.","icon":10527,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10527","groups":[1],"key":""},{"id":"4","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"Don't see what you're looking for? Select this option and we'll help you out.","icon":10526,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10526","groups":[1],"key":""},{"id":"5","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"Tell us the problems you're experiencing.","icon":10539,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10539","groups":[1],"key":""},{"id":"6","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"Let us know your idea for a new feature.","icon":10505,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10505","groups":[1],"key":""},{"id":"7","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"See a place where we can do better? We're all ears.","icon":10507,"iconUrl":"https://enterprisedt.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10507","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[17,1,2,3,4,5,6,7,9]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ESC","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"EnterpriseDT Support Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}